If you are not satisfied with your purchase, you may return eligible items for a refund within 90 days of delivery.
To be eligible for a return, items must be new, unused, and in their original product packaging. Certain items may not be eligible for return if they show signs of use, damage, or missing components.
To initiate a return:
STEP 1: Contact us within 90 days of delivery to request a Return Merchandise Authorization (RMA) number. You can call 760-202-4003 or Email us. We will provide you with an RMA number and return instructions.
STEP 2: Ship the item back to the return address provided in your RMA email. You are responsible for return shipping costs unless the return is due to our error (such as incorrect or defective merchandise). Please include your RMA number and contact information inside the package.
Once we receive and inspect your return, we will notify you of approval. Approved refunds will be issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
Sörbo Products warrants that products will be free from manufacturing defects for 90 days from the date of purchase.
If a product fails due to a manufacturing defect within 90 days of purchase, we will, at our discretion, provide a replacement or issue a refund.
This warranty does not cover damage caused by misuse, improper installation, normal wear and tear, modification, or unauthorized repairs.
To submit a warranty claim, contact our customer service team at 760-202-4003 or Email us.
EU Directive 2023/2673
EU customers can cancel their order up until the time it's fulfilled.